Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Le Derby Alma
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at Hôtel Le Derby Alma.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are available for online purchase with immediate digital delivery, allowing the recipient to book their stay dates at their convenience at our establishment, Hôtel Le Derby Alma.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, check the 'Hide the amount' option when placing your order at our establishment, Hôtel Le Derby Alma.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
The Hôtel Le Derby Alma gift box can be sent by email, by mail, or picked up in person. You select the delivery method during your order, according to your preferences and the establishment's conditions.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the lucky recipient, who can then book their stay dates at Hôtel Le Derby Alma.
How do I create a group fund and invite people?
To create a piggy bank and offer a stay at Hôtel Le Derby Alma, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box to your liking.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered by Hôtel Le Derby Alma. You can select the amount that fits your budget from the available options, such as the Romantic Getaway in Paris or the Parisian Getaway for Two.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy the Parisian elegance of Hôtel Le Derby Alma.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment Hôtel Le Derby Alma.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Hôtel Le Derby Alma gift boxes at the same time. They will all be included in your order and ready to be given.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Hôtel Le Derby Alma website.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Le Derby Alma, select your gift box, add it to your cart, and customize it with a message before finalizing your order. You will immediately receive a digital gift box that the recipient can use to book their stay.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose among our different experiences, such as the romantic getaway or the Parisian getaway, in the elegance of our establishment, Hôtel Le Derby Alma.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At Hôtel Le Derby Alma, you benefit from secure payment and immediate sending of your gift box in digital format, allowing the lucky recipient to book their stay dates according to availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Hôtel Le Derby Alma.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Le Derby Alma is reachable by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space. Log in with the credentials received at the time of purchase to access all the necessary information. Enjoy your stay at Hôtel Le Derby Alma to the fullest.
Is there an online chat available for questions about gift boxes?
The online chat service of Hôtel Le Derby Alma is available to answer your questions about gift boxes. The opening hours are indicated on the contact page of our establishment Hôtel Le Derby Alma.
Is there a dedicated customer service for gift boxes?
The customer service of Hôtel Le Derby Alma is available to answer all your questions regarding your gift box. You will find detailed information about your stay and the terms of use directly on our website.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ will guide you in using your gift box for a stay at Hôtel Le Derby Alma. You will find practical information about booking, validity, and the services included in your gift box, to fully enjoy your getaway at our establishment Hôtel Le Derby Alma.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Hôtel Le Derby Alma.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other guests at Hôtel Le Derby Alma, subject to reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find romantic or Parisian getaways, with nights at the Hôtel Le Derby Alma, rose petals, champagne, and a Seine river cruise. The conditions specified at the time of purchase apply in our establishment, Hôtel Le Derby Alma.
Is parking included in my gift box?
Parking is not included in the Hôtel Le Derby Alma gift boxes. For your convenience, you can however opt for a parking lot near the hotel.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Hôtel Le Derby Alma gift boxes. To confirm the included services, check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Hôtel Le Derby Alma will enjoy special attention, such as a romantic getaway with rose petals and champagne, or a Seine river cruise, depending on the chosen gift box.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink during your stay at Hôtel Le Derby Alma.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at Hôtel Le Derby Alma.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Decreasing rates apply for large quantity purchases, with a customized quote based on the volume ordered at Hôtel Le Derby Alma.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are sent immediately after purchase, and the recipients can book their dates at our establishment, Hôtel Le Derby Alma.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at Hôtel Le Derby Alma.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to meet your specific needs at our establishment, Hôtel Le Derby Alma.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on a gift box, simply provide us with your order number and the new details. The update will be made quickly for your Hôtel Le Derby Alma gift box.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. Every space at Hôtel Le Derby Alma, from the breakfast room to the outdoor terrace, has been designed to offer you an unforgettable stay.
How can I contact the store?
For any questions regarding your gift box, you can consult the establishment's terms directly on our website. Our official store offers customizable gift boxes for an elegant stay at Hôtel Le Derby Alma.
Is there a dress code for the gift box?
The dress code at Hôtel Le Derby Alma is elegant and refined, in line with the chic and contemporary atmosphere of the establishment. The hotel evokes the atmosphere of a refined couture workshop, with spaces designed as an invitation to dive into the universe of the great Parisian houses. Enjoy your stay in this haven of fashion and elegance, Hôtel Le Derby Alma.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishment. At Hôtel Le Derby Alma, the experience is designed for adults, but we invite you to check the specific conditions upon booking.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required. The beneficiary can choose their stay dates directly with the Hôtel Le Derby Alma establishment.
How can one access the hotel from the airport?
Access to Hôtel Le Derby Alma from the airport can be made by taxi or public transportation. The hotel is located a few steps from the Eiffel Tower, in a beautiful Haussmannian building, making it an ideal starting point to discover Paris.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the establishment's facilities. Hôtel Le Derby Alma, located just steps away from the Eiffel Tower, offers an elegant and refined setting, designed to welcome its guests under the best conditions.
Are pets allowed in the establishment?
Hôtel Le Derby Alma accepts pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the partner establishment Hôtel Le Derby Alma. Conditions may vary depending on the establishment.
What are the hours of operation?
The opening hours of Hôtel Le Derby Alma are available on its official website. You can check them to plan your stay.
Is there parking available near the establishment?
The availability of parking near the Hôtel Le Derby Alma depends on the establishment's conditions.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Hôtel Le Derby Alma are sent immediately in digital format by email. The lucky recipient can then book their dates with the establishment.
Is postal delivery offered?
Our gift boxes are available for postal delivery. You will receive your gift box in digital format immediately after your purchase, and the lucky recipient can book their dates at our establishment, Hôtel Le Derby Alma.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at Hôtel Le Derby Alma. For additional items, the conditions are specified at the time of purchase at our establishment Hôtel Le Derby Alma.
Is the gift box available in physical format?
The Hôtel Le Derby Alma gift box is available in a physical format, but you can also opt for a digital version for immediate receipt.
Is the box presented in a neat packaging?
The Hôtel Le Derby Alma gift box is presented in an elegant and careful packaging, reflecting the refined universe of Parisian haute couture.
Is the gift box available in a digital format (e-gift box)?
Yes, the Hôtel Le Derby Alma gift box is available in digital format. You can send it immediately via email for a quick and convenient delivery.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format, immediately after your purchase, with secure payment at our establishment, Hôtel Le Derby Alma.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital dispatch for flexible booking at the Hôtel Le Derby Alma establishment.
What are the delivery times for gift boxes by mail?
The gift boxes from Hôtel Le Derby Alma are sent immediately in digital format after purchase, allowing the recipient to book their stay dates without delay.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and the lucky recipient can book their dates at the Hôtel Le Derby Alma establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The lucky recipient can then book their dates at our establishment, Hôtel Le Derby Alma.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your gift box for Hôtel Le Derby Alma.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The box is sent immediately after your purchase, and the lucky recipient will be able to book their dates at our establishment, Hôtel Le Derby Alma.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate for digital sending. The beneficiary can then book their dates at the Hôtel Le Derby Alma establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Hôtel Le Derby Alma remains valid. You can use it for a new booking according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At Hôtel Le Derby Alma, we invite you to check the terms at the time of booking to fully enjoy your stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can book your dates at Hôtel Le Derby Alma to fully enjoy your stay.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions apply to our establishment, Hôtel Le Derby Alma.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at Hôtel Le Derby Alma and enjoy your stay according to the terms indicated at the time of your gift box purchase.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions specified at the time of your reservation at Hôtel Le Derby Alma.
Is it possible to reschedule without fees with a gift box?
Date change is possible according to the conditions specified at the time of purchase of your gift box at Hôtel Le Derby Alma.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment, Hôtel Le Derby Alma.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Hôtel Le Derby Alma offers special gift boxes for events like Valentine's Day, Christmas, or weddings, such as the Romantic Getaway in Paris with rose petals and champagne. Check out our online selection to discover the available offers.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or getaways with friends. For a friends' event, you can for example choose our Parisian Getaway gift box for two, to customize according to your wishes, at our establishment Hôtel Le Derby Alma.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Hôtel Le Derby Alma gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery. The lucky recipient can book their stay dates at their convenience at Hôtel Le Derby Alma.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Hôtel Le Derby Alma establishment, such as romantic or Parisian stays with options like rose petals and champagne. The gift boxes offer an elegant and refined experience, reflecting the high fashion universe of the hotel.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment, Hôtel Le Derby Alma.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from the Hôtel Le Derby Alma establishment.
Is online payment secure?
The online payment for your gift box is secure on our platform, with a direct payment to the establishment Hôtel Le Derby Alma.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible for the Hôtel Le Derby Alma gift boxes. You can pay for your order by credit card, bank transfer, or PayPal at the time of purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and elegant experience, inspired by the world of haute couture. Each box allows you to enjoy an overnight stay or a meal at our establishment, Hôtel Le Derby Alma.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of the establishment Hôtel Le Derby Alma.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital delivery of your gift box, and the lucky recipient can book their dates at the Hôtel Le Derby Alma establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases. This option is available to facilitate transactions at our establishment, Hôtel Le Derby Alma.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at our establishment, Hôtel Le Derby Alma.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the Hôtel Le Derby Alma website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Payment for your gift box can be made by credit card, PayPal, Apple Pay, or Google Pay. This way, you benefit from a secure and direct payment to the Hôtel Le Derby Alma establishment.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at Hôtel Le Derby Alma. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to our establishment, Hôtel Le Derby Alma.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for Hôtel Le Derby Alma. Simply check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, Hôtel Le Derby Alma accepts payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with the establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment Hôtel Le Derby Alma.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box for the recipient, at our establishment Hôtel Le Derby Alma.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. You can choose and customize your box with all your wishes, taking advantage of the best rate directly from our establishment, Hôtel Le Derby Alma.
Do you offer premium packaging for gift boxes sent by mail?
For postal delivery of your gift box, you can choose a premium packaging during your online order. Select the option you like to enhance your gift at Hôtel Le Derby Alma.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from Hôtel Le Derby Alma are chosen and personalized according to your wishes, with immediate digital delivery for an elegant and refined experience.
How do I request a refund for a gift box purchased online?
To obtain a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Hôtel Le Derby Alma.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box is sent immediately after your purchase, and the beneficiary can book their dates at the Hôtel Le Derby Alma establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Hôtel Le Derby Alma.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your box with all your wishes, with immediate digital delivery to the lucky recipient, at our establishment Hôtel Le Derby Alma.
Does the right of withdrawal apply to the purchase of a gift box?
The Hôtel Le Derby Alma gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of Hôtel Le Derby Alma. Cancellation is possible according to the conditions specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be required for quick processing according to the conditions of the establishment Hôtel Le Derby Alma.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Hôtel Le Derby Alma can be customized and can be offered immediately in digital format. Refunds depend on the general terms and conditions of the gift box, which are available on its description page in our official Hôtel Le Derby Alma store.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date to benefit from its contents. If this is not possible, it unfortunately can no longer be used. We invite you to check the conditions of the establishment Hôtel Le Derby Alma to find out about possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit is issued according to the conditions specified at the time of purchase, in our establishment Hôtel Le Derby Alma.
How can I redeem the cashback?
To use your gift box, you can directly book your dates with the establishment Hôtel Le Derby Alma. The beneficiary can enjoy their stay by following the instructions indicated on the box.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified in the general terms and conditions at the time of purchase. At Hôtel Le Derby Alma, we commit to processing your requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel Le Derby Alma are neither exchangeable nor refundable. The general terms and conditions specify the cancellation procedures at our establishment, Hôtel Le Derby Alma.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the establishment's conditions. Please check the available dates during your booking for your stay at Hôtel Le Derby Alma.
Is booking with a gift box subject to availability?
The reservation with a gift box at Hôtel Le Derby Alma is subject to the availability of the establishment. To fully enjoy your romantic or Parisian getaway, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy the services of Hôtel Le Derby Alma.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box, you will need the number indicated on it. This number is required to validate your reservation at Hôtel Le Derby Alma.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. The gift boxes from Hôtel Le Derby Alma allow you to enjoy stays steeped in the world of haute couture, with options like the Romantic Getaway or the Parisian Getaway. To book, check the available dates with Hôtel Le Derby Alma.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Le Derby Alma may be subject to specific conditions on public holidays. We advise you to check the availability and any possible restrictions directly with the Hôtel Le Derby Alma establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at Hôtel Le Derby Alma.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment Hôtel Le Derby Alma. The beneficiary can choose their stay dates to enjoy their experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You will then be able to enjoy your stay in the elegance of Parisian fashion at Hôtel Le Derby Alma.
Can I make a reservation by email with my gift box?
You can make a reservation by email with your gift box by following the reservation procedures offered by Hôtel Le Derby Alma.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, according to the conditions of the establishment Hôtel Le Derby Alma.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as a Seine cruise or an extra night, are at your own expense. The conditions of the Hôtel Le Derby Alma establishment are specified at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a romantic or Parisian getaway at Hôtel Le Derby Alma, where the elegance of Parisian fashion is fully expressed. Enjoy this stay in a refined setting, just steps away from the Eiffel Tower, with your nominative gift box from Hôtel Le Derby Alma.
Can my gift box be used all at once?
Your gift box for Hôtel Le Derby Alma is valid for a single use. Please check the establishment's conditions to confirm the terms of use, including dates and availability of the offered services.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment, Hôtel Le Derby Alma, located in Paris. You can enjoy an elegant and refined stay at our 4-star boutique hotel, close to the Eiffel Tower.
Is my gift box valid in only one establishment?
Your gift box is valid only for a stay at Hôtel Le Derby Alma, a 4-star boutique hotel in Paris located near the Eiffel Tower.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on availability during your stay at Hôtel Le Derby Alma.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. It allows you to enjoy a stay in the elegance of Parisian fashion at Hôtel Le Derby Alma.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. The terms are specified at the time of booking at our establishment, Hôtel Le Derby Alma.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Le Derby Alma, a piece of identification may be requested to finalize your stay.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a stay in the elegance of Parisian fashion, please check directly with Hôtel Le Derby Alma.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can book their dates at the establishment and enjoy their stay at Hôtel Le Derby Alma.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest at our establishment, Hôtel Le Derby Alma.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of the Hôtel Le Derby Alma establishment.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Le Derby Alma are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay in this Parisian haven of refinement.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen gift box. You will enjoy an elegant and refined stay at our boutique hotel, Hôtel Le Derby Alma.
What is the difference between a gift box and a free amount voucher?
A gift box for Hôtel Le Derby Alma allows you to choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher gives you the freedom to pay for a service up to the amount of your choice at our establishment Hôtel Le Derby Alma.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and terms at the establishment Hôtel Le Derby Alma.
How do I use a gift box during booking?
To use your gift box at Hôtel Le Derby Alma, the beneficiary simply needs to mention their unique code during the booking. The stay dates can be chosen based on the availability of Hôtel Le Derby Alma.
Can the gift box be transferred to a third party?
The Hôtel Le Derby Alma gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment Hôtel Le Derby Alma.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, we will send you a duplicate or a digital box according to the conditions of the Hôtel Le Derby Alma establishment.
What is the validity period of a gift box?
The validity period of a gift box for Hôtel Le Derby Alma is usually 1 to 3 years. This period allows the lucky recipient to fully enjoy their stay at our establishment in Paris.
Are children allowed?
Hôtel Le Derby Alma welcomes children, but it is advisable to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment Hôtel Le Derby Alma.
Is the spa access private?
Access to the spa at Hôtel Le Derby Alma depends on the conditions of the chosen gift box. Each box offers a unique experience with specific services. To make the most of your stay, check the details of your box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways and Parisian escapades at Hôtel Le Derby Alma. These boxes include nights in a room, rose petals, champagne, and a Seine river cruise for an unforgettable experience. Discover the elegance of Parisian fashion at our establishment, Hôtel Le Derby Alma.